Our Questions
Our FAQs
Yes, only within the EU. However, we do need 7 working days to secure a VE103 form to take with you. A surcharge of £100.00 is payable for each week of EU cover.
The price covers one named driver. Additional drivers may be added at an additional charge of £10 per driver per week (maximum of 2 additional drivers).
No, most people like to bring their own bedding. The main mattress and bunk beds come with a fresh sheet for each hire. Most people bring sleep bags.
The vans are well insulated and include a fantastic heating system powered by electrical hook up which works very well.
Waste water is also known as grey water and is the water that goes down the van's sink/shower and collects in an onboard waste water tank in the vehicle. Grey water should be emptied at a campsite motorhome/caravan disposal area to go into the sewage system for proper treatment.
The fridge and small freezer compartment run off the leisure battery, as do the lights and water pump. The fridge will last for approximately 2 days when stationary. When travelling, the engine charges up the leisure battery – a handy gauge will indicate power remaining. The more times the fridge door is opened, the more energy it uses to maintain a cold temperature!
No, insurance does not cover or include the hirers' personal belongings.
This answer depends on many factors, including driving style, fuel costs and the type of roads being driven. Typically, you should get between 35 - 40 MPG, which is approximately 600 miles per tank.
Chemical toilet waste is also known as black waste and the emptying points at campsites or service points are called a Chemical Disposal Point (CDP), Elsan disposal point or Black Waste disposal point. Never should chemical toilet waste be emptied at Grey Waste facilities. Never pour toilet waste into streams, rivers, lochs or undergrowth, even if it's only urine.
Our vans are covered with full roadside recovery. In the event of a major breakdown the van will be towed to a suitable garage. In the unlikely event of the van being unrepairable, we will do our best to get you a replacement campervan or refund the hirer for each night that the camper is unavailable. Fees may apply for call outs for human error e.g. filling with wrong fuel, being locked out, lights left on.
Don't panic, accidents happen! Information is provided in each campervan to assist you in this situation. Contact us to let us know and we will advise further if you need assistance.
Yes, we do. However, in the event of RED weather warnings, snow or particularly hazardous driving conditions forecast 3 days either side of collection day, we reserve the right to cancel the hire. You may then commute the hire to another date up to a maximum of 30 days from the original date, and are advised to have travel insurance (including UK cover) in place should you instead wish to claim for hire fees paid.
The minimum hire period for our motorhome is 3 days.
Unfortunately, not.