COOKIE GDPR

We Protect Your Data

This Privacy Policy explains how Lux Motorhome Hire (“we”, “us”, or “our”), located at 1 West Havelock Street, South Shields, Tyne and Wear, NE33 5AF, collects, processes, stores, and protects your personal information in compliance with the EU General Data Protection Regulation (GDPR 2016/679), Data Protection Act 2018 (DPA), and other applicable laws.

We respect your privacy and are committed to safeguarding your data. Before using our website, please review the information below to understand:

• What personal data we collect.

• How we use, store, and share it.

• Your rights regarding your personal information.

1. Data We Collect

We may collect personal data when you interact with us via our website, email, social media, or in person. This may include:

• Information from cookies when using our website.

• Name, postal address, country, email, and telephone number.

• Booking details and payment information.

• Correspondence and inquiries.

2. How We Use Your Data

We process personal data for purposes such as:

• Checking suitability of vehicle hire.

• Processing deposits and payments.

• Contacting you about bookings or services.

• Sending promotional updates (if you’ve opted in).

• Providing technical and customer support.

• Administering special events or surveys.

3. Legal Basis for Processing

We process your data under the following legal grounds:

• Consent: By agreeing to this policy, you consent to our use of your data.

• Contract: To fulfill services like bookings and vehicle hire.

• Legal Obligation: To comply with laws or regulations.

• Legitimate Interests: For business operations, analytics, and service improvements.

4. Sharing Your Data

We do not sell your data. However, we may share it with:

• Affiliates and trusted third-party service providers (email, analytics, logistics, web hosting).

• Authorities, when required by law.

• Social media platforms or partners when you choose to connect accounts or engage in events.

5. Your Rights as a Data Subject

You may have the following rights under GDPR:

• Access: Request a copy of the data we hold.

• Correction: Update inaccurate or incomplete data.

• Erasure: Request deletion of your data.

• Restriction: Limit certain processing activities.

• Objection: Opt out of specific uses.

• Complaint: File a complaint with relevant authorities.

To exercise your rights, email us at booking@luxmotorhomehire.uk.

6. Data Storage & Retention

• Your personal data is stored securely in the UK.

• We retain data only as long as necessary (e.g., 12 months from last interaction).

• Secure measures protect against misuse, loss, or unauthorized access.

• Despite safeguards, no system is 100% secure. In case of a breach, we will notify you promptly.

7. Cookies

Our website uses cookies to improve functionality and user experience. Cookies may collect anonymous or personal data.

• You can manage or block cookies via your browser settings.

• Essential cookies are required for website operation.

• Learn more at: www.allaboutcookies.org/manage-cookies.

8. GDPR Statement

Lux Motorhome Hire operates as:

• A data controller of employee data.

• A data processor/controller of customer data and marketing activities.

We have policies in place to comply with GDPR requirements and minimize risks such as unauthorized access, disclosure, or alteration of data.

9. Third-Party Links

Our website may link to external sites not controlled by us. We are not responsible for their policies or practices. Please review their privacy policies before sharing personal information.

10. Updates to This Policy

We may update this Privacy Policy to reflect legal requirements or best practices. Please review this page regularly for updates.

📩 Contact Us

For any questions or requests regarding this Privacy Policy, email us at:
booking@luxmotorhomehire.uk

Lux Motorhome Hire is registered as a Data Controller with the ICO (registration reference: 250145).